Privacy Policy and Complaints Policy
Privacy Policy
Campion Solicitors Ltd is committed to protecting and respecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect personal information in connection with the legal services we provide.
What Information We Collect
We may collect personal information including:
Names, addresses, telephone numbers and email addresses;
Identification documents and verification information;
Financial and bank account details;
Information relating to property transactions, wills, probate, family matters and other legal services;
Information provided by you during meetings, telephone calls, correspondence and through our website.
We may also receive information from third parties where necessary to provide legal services.
How We Use Your Information
We use personal information to:
Provide legal advice and legal services;
Verify identity and comply with anti-money laundering requirements;
Communicate with clients and third parties;
Comply with legal, regulatory and professional obligations;
Manage billing and administration;
Protect our legal rights and interests.
Sharing Information
We may share information where necessary with courts, HM Land Registry, HM Revenue & Customs, lenders, barristers, experts, estate agents, accountants, regulatory bodies, service providers and other organisations involved in your matter.
We do not sell personal information to third parties.
Retention of Information
We retain personal information for as long as reasonably necessary to provide our services and to comply with legal, regulatory, insurance and professional requirements.
The period of retention will vary depending on the nature of the matter.
Your Rights
You may have the right under data protection legislation to:
Request access to personal information we hold about you;
Request correction of inaccurate information;
Request restriction of processing;
Object to certain processing activities;
Request deletion of information where applicable;
Lodge a complaint regarding the handling of your personal information.
Some rights are subject to legal and regulatory exceptions.
Data Protection Complaints
If you have concerns about how we have collected, used, stored, shared or otherwise processed your personal information, please contact Jacqueline Campion:
Campion Solicitors Ltd
4 Milner Road
Heswall
Wirral
CH60 5RZ
Telephone: 0151 342 9021
Email: info@campionsolicitors.co.uk
We will acknowledge receipt of your complaint within 30 days, investigate the matter without undue delay, keep you informed where appropriate and notify you of the outcome.
Making a complaint to us does not affect your right to complain to the Information Commissioner’s Office (ICO).
The ICO can be contacted on telephone number 0303 123 1113 or via the ICO website.
Cookies
Our website may use cookies and similar technologies to improve website functionality and user experience. You can control cookie settings through your browser.
Contact Us
If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us using the details above.
Complaints Policy
Campion Solicitors Ltd is committed to providing high-quality legal services, excellent client care and the proper handling of personal information.
If you are unhappy with any aspect of the service you have received, our fees, or the way in which we have handled your personal data, we would like the opportunity to address your concerns and resolve the matter as quickly as possible.
Please contact:
Jacqueline Campion
Campion Solicitors Ltd
4 Milner Road
Heswall
Wirral
CH60 5RZ
Telephone: 0151 342 9021
Email: jackie@campionsolicitors.co.uk
We will acknowledge your complaint promptly, investigate the issues raised and provide you with a written response. If additional time is required, we will keep you informed of progress.
Legal Service Complaints
If you are dissatisfied with our final response to a complaint about our legal services, you may be able to refer the matter to the Legal Ombudsman.
The Legal Ombudsman can be contacted at:
Legal Ombudsman
PO Box 6167
Slough
SL1 0EH
Telephone: 0300 555 0333
Further information can be found on the Legal Ombudsman’s website.
Data Protection Complaints
If your complaint relates to the way we have collected, used, stored, shared or otherwise processed your personal data, we will:
acknowledge receipt of the complaint within 30 days;
investigate the matter without undue delay;
keep you informed of progress where appropriate; and
notify you of the outcome.
Making a complaint to us does not affect your right to complain to the Information Commissioner’s Office (ICO).
The ICO can be contacted on 0303 123 1113.